When you book and become an EverTrekker, you are covered by our 'Awesomeness Guarantee'
We are not ones to hide behind complicated rules or the old T & C’s. That's why we came up with our Awesomeness Guarantee. This is something that's created and based on trust, transparency and a little bit of common sense added into the mix.
Here's how we work.
If you feel that you were let down by our experience and that your trip was not awesome then contact us. We will then gather all of the details from you, talk to our staff on the ground to locate and validate any problems and completely understand why things went wrong.
If we find that something was completely wrong and wasn’t as described and we establish the fault or problem was within our control or our staff on the ground then we’ll work out a refund that’s proportional to the scale of the issue.
As ever, and in line with the way in which we work, fairness and transparency is needed from both sides including you. We just ask that if you do spot anything that isn’t quite right, you mention this to the staff on the ground, give them the chance to rectify the situation whilst you’re on the trip. Without having done that, it’s way more difficult to put things right. This would be taking into account when looking at the case.
We want all of your adventures with us to be 'AWESOME' which is why we are proud to cover your bookings with the 'Awesomeness Guarantee'. If on the hugely outside chance that you want to claim then email firstname.lastname@example.org and we will open an investigation into why your trip wasn't awesome.
We Love Our
Here’s what some of our awesome customers had to say
If you have any questions about anything to do with the trip just phone, e-mail or message them off FB they always get back, the whole team are fantastic. The trip itself in March this year was utterly stunning my airline didn’t put my bag on my connecting flight from Doha(not their fault by the way) the Evertrek representative that met me at the airport was tremendous he took care of the whole thing, i think my bag was in Hotel Aloft within 12 hours. Our guides were astonishing Lama Sherpa, Ngodu Sherpa and Nema Sherpa deserve a special mention they were faultless their knowledge of the Himalayas and local culture was amazing. They couldn’t do enough for us always smiling, always in a good mood.
If you want to do a trekking trip, personally I wouldn’t try anyone else. I’ve had a look at others some don’t provide internal flights some won’t include breakfast, lunch and dinner some won’t include guides. With Evertrek you don’t have to worry about this stuff. You get your kit, flights, insurance etc etc, off you go. Awesome trip thank you Evertrek.
l can't emphasis enough the brilliance of been able to move a trip for free if circumstances dictate.
My trek from stepping from the plane was well planned and supported. The trek itself ( Annapurna Base Camp) was one of the best experiences ever. Our guides and porters were superb, knowledgeable and very accommodating - going over and above if anyone needed extra support.
The trip was life changing and I'm going back for more with team EverTrek
You can contact her directly.
Facebook: Lauren Jordan (Trade Expert)
We happened to be stuck in Nepal for an additional 10 days due to the country going into lockdown and Evertrek worked tirelessly every single day to ensure not only were we in the loop with what was going on but also just to make sure we were comfortable, happy and OK!
They don't feel like your typical corporate company, the entire team is super friendly and make you feel like pals! Something quite important to me and they showed in every single way is that they truly care for all their staff, as soon as the Sherpas and guides lost pretty much all work for this season they set up a justgiving page to help support their families! They doing everything with love and care both for their customers and their team!!
Ok, I could go on! Bottom line is, if you are looking for some trekking adventures, look no further. Just go and book it, you will not regret it!
Thank you for reminding me why I love travelling and trekking so much, now you have awoken it I have lots of planning to do for 2021 hehe!! ❤️
They were fantastic and went out their way to support me when I was stuck in Nepal due to the Coronavirus lockdown
I would highly recommend this company to any trekkers looking for a travel company.
I will definitely be using this company again in the future.
Nothing was to much for the guys in the UK or Kathmandu, if you are thinking about this trip there is only one company to consider EVERTREK 110%
It's only taken 30 years to to finally realize this dream!
The contact has been brilliant with the EverTrek team!
Now to get into training!
Having little things like filtered water and meals included in the cost (I saw another group having to queue to pay for breakfast) might seem trivial but it meant we didn't have to worry about running out of money on the trek - and they treat their guides and sherpas (who were top class and couldn't do enough for you) with consideration and respect.
I always felt well looked after throughout my time in Nepal, and they put a great deal of effort into ensuring that the holiday went smoothly such as rearranging flights, and adapted to any issues that arose.
Evertrek made it a great holiday. I met some fun people, have some great memories and lots of photos! You even get a free bag, medal and certificate!
team, guides, sherpas, porters and yak men in Nepal I cant fault Evertrek. If you are thinking about a trip just do it. You wont regret it. And you wont regret choosing Evertrek either. I'm already looking at other trips and not even home yet!
I’ve just returned from a fantastic training weekend with them in the Brecon Beacons. It was wet and windy but Evertrek didn’t disappoint, . From start to finish, the experience was great. Both Andy( the owner) and his trusty sidekick Dave (the painted Yeti) were there to make us feel welcome. They were both hands on, and their knowledge was second to none.
I can’t wait to actually go to Everest, and after this weekend I feel assured that I’ll be in great hands.
Nothing was too much trouble, and it was great see the way that Andy and Dave talk about Everest with such a passion.
Well done guys
Our guide in Nepal, Bhim and his team, were absolutely fantastic, they worked unbelievably hard, you never wanted for anything. (Watch them, they cheat at cards!!haha)
As for the trek, the negotiations of getting to Lukla were a bit up in the air...but that's just Nepal! Go with the flow. But once we got there, it was absolutely brilliant, everyday the scenery was beautiful and I never felt like they expected to much from you. Plenty of rest time and tea stops! I personally really enjoyed the food (I lived on veggi curry and rice-you get seconds :D) and thought all the accommodation was fine!!
Basically an all round incredible trip, there wasn't a second I didn't enjoy!!! Highly recommend Andy and the team. Would defo do another trek with them 😀
Many thanks to everyone at EverTrek, especially Andy - from start to finish the organisation was par excellence. Special thanks to Rishi our guide and my trekking companions who put the icing on the cake to make one of my dreams come true.
We made some great connections, enjoyed the socialising (you earn it!) and came away even more excited to be getting on the plane to Nepal. Hopefully there will be more such events to enjoy, and build on the training already done. I’m already walking the dogs for 10mins more🙂.
Thanks to Andy and the team for a great weekend. Good luck to those on their way in the next few months, and those who have a longer wait we can share your excitement.
Hotel, guides & transfers in Kathmandu were spot on.
Biggest credit has to go to the guide & sherpa who take care of you every step of the way.
Thank you Evertrek
But it's the people that made the trek. Our guide Kishor is a wonderful guy. A real fixer, high altitude expert, family man and now, friend. When the weather delayed our flight, he did everything he could to make sure we were first onto another. His experience, knowledge and local contacts got us into places we just wouldn't have seen without him. He knew when to go to the best places to avoid the crowds and he was the picture of happiness with his infectious smile. He was kind to the point of putting us first all the time, without hesitation. A true gentlemen and the source of lots of fun and laughter - perfect for morale. Our porters also deserve a mention for their hard work and dedication through some difficult long days at high altitude. Manesh was particularly hard working and charming, keen to learn and become a guide himself in time. Our trek wouldn't have been the same without them and when I go again I will definitely seek out the same team.
My recommendation? Grab a loved one and go trekking in Nepal in the capable hands of the Evertrek team. And request Kishor to be your guide. You won't regret it.
Amazing service from Andy and Dave in helping me plan the most amazing,unique,epic,challenging,tough,
rewarding and memorable experiences...with stunning unspoilt views and a different pace of life.
They provided me with friendly, knowledgeable,caring guides. I really couldn't have asked for a better trek.
Highly recommend and will use again.
Just wanted to say a huge thanks to all at Bucket List, both here and in Nepal, for making my trip to EBC, Cho La and Gokyo so enjoyable and memorable. Himal, my guide, was a star and I enjoyed his company throughout the two plus weeks we were together; he looked after me really well and I have no doubt that his local knowledge helped to smooth the way on a few occasions when accommodation was tight! If my wife can be persuaded to let me go again, you will be my first port of call.