How can we help?

Our team are usually available Monday-Friday, 9am-5pm. If you contact us outside these hours, send us a message through one of the options on this page and we'll get back to you as soon as we can.

During office hours, Live Chat and WhatsApp are usually the fastest ways to reach us. If you'd rather talk things through, sometimes the quickest way is to call us directly and speak to one of our Adventure Experts.

If you're already on a trip and need emergency support outside our usual office hours, please check your pre-arrival information for the emergency contact number provided.

Absolutely. Whether you're comparing trips, unsure about fitness levels or just want to check if a trek is right for you, our Adventure Experts are here to help. You can call us, message us or schedule a call at a time that suits you.

Yes. If you've already booked, we're still here to help with trip preparation, payments, kit, travel questions or anything else you're unsure about. To help us find your booking quickly, include your full name, trip name, departure date and booking reference if you have it.

Yes, that's exactly what we're here for. Tell us what kind of adventure you're looking for, your experience level, preferred dates and any concerns you have, and we'll help point you towards the best fit.

We'll get back to you as soon as possible, usually within normal office hours. For urgent questions during office hours, Live Chat, WhatsApp or calling us will usually be quicker.

If you're already on a trip and need emergency support outside our usual office hours, please check your pre-arrival information for the emergency contact number provided.

Our Trek Prep Hub is packed with helpful guides on training, kit, altitude, insurance and getting ready for your adventure. You can also ask YET-AI for quick answers to common trek prep questions.