
Is eVeRest on your bucket list?
Download our FREE comprehensive Everest Base Camp guide.Book your Trek with Ultimate Flexibility with our 'COVID Flexibility Promise'
You did all of your research, decided what trek you wanted to take on, you pressed the 'Book Now' button and then the big CV-19 came along putting a stop to any trekking plans. Super frustrating right! That's when we came up with our 'COVID Flexibility Promise'.
We want to make sure that when you book with us, especially during the current challenging times and travel restrictions that can come at any time, that you feel secure in the knowledge that you can change your date, change your trek and also your payment options at ANY time.
The mountains are not going anywhere, and neither are we so when you book a trek to Everest, Kilimanjaro, Machu Picchu or wherever you are thinking of going, that we are determined to take you there no matter what even if that's in 2024 or beyond.
Flexibility around your trip - Free date and trip changes
We are providing as much flexibility & support as we possibly can and have now rescheduled literally 100's of our EverTrekkers trips to future dates over the last couple of years. If you book a trek with us, we have made things as easy and flexible as possible.
This means that if you want to move your trek to a different date to even change to a different trek altogether, we can do this without ANY cost even if you choose a new date that's as far as 2025. We know you want to get on a trip as soon as you can so we have remained as flexible as possible.
Flexibility around payments.
We offer flexible payment options on all of our treks meaning that once you pay a deposit, you can choose to spread your payments over manageable monthly payments or pay as and when you like in the members are on our website. There is also an option to pay your deposit and then pay nothing until 6 months before you depart. As well as these options you can choose to pause and re-start any payment options as and when you like. All of this makes paying for your trek super flexible.
We’ll hold your booking for as long as you need.
If you book with us and you don’t know the exact date you want to move your trip to, due to the current situation, then that’s no worries at all. We can keep your trip on ice and you can confirm a date at a later date.
We understand that there are more important things in life at the moment so if you're concerned about this just get in touch and we will just place your booking into the proverbial ‘cool box' until you're ready to go.
Lifetime Deposit
When you book and pay a deposit with us, this deposit becomes a 'Lifetime Deposit' meaning this can be transferred to another trip at any point and lasts for LIFE. This means that if you book your trek and have to cancel for any reason, your deposit can be held until you want to rebook onto another trip.
Awesomeness Guarantee
We are not ones to hide behind complicated rules or the old T & C’s. That's why we came up with our Awesomeness Guarantee. This is something that's created and based on trust, transparency and a little bit of common sense added into the mix but in effect means that when you book with us and become an EverTrekker, we protect and Guarantee your trek and your booking so it's awesome. You can view the full details HERE.
Our team of Yetis are here for you!
Probably the most important advice is that you don’t need to suffer in silence, all the EverTrek Yetis are here to offer help and guidance on every aspect of your trek and work out when and how you can take that challenge on.
If you have any worries or concerns about a trip, then don’t hesitate to get in touch by email or phone and we will do whatever we can to help and hopefully take away some of that stress and uncertainty, goodness knows there is enough of that already! Just email us on info@evertrek.co.uk or call the team on 02920 003216.
We know it's certainly been a challenging couple of years for everyone and it's going to be another mad couple of years ahead. That's why we can't wait to help you plan your next adventure and ticking that next thing off your bucket list.
We want everyone who booked on a trip with us to be able to reach their destination, whether that be to Everest, Kilimanjaro or anywhere else and myself and the team are here for you to make that happen.
Some FAQs when making a booking with us
How can I change my trek date?
We are remaining as flexible as we possibly can so if you want to reschedule that's no problem. Just drop us an email at info@evertrek.co.uk or our Messenger on our website and we can change your trip date for free. If you don't know what date you want to travel yet, that's fine we will hold your booking until you are able to travel without any fee.
What if I'm unsure on my new date?
We are remaining as flexible as we possibly can so if you don't know what date you want to reschedule to then we will hold your booking until you are ready to choose a new date without any cost.
Can I change my trip destination?
Yes, absolutely! If at any point, you want to move to a different trip, you can do so at any time by letting one of the team know by email on info@evertrek.co.uk.
What happens if my flights are cancelled or I don't have a new flight yet?
Although we don't organise or manage your flights we will give you as much flexibility as we can.
We will hold your booking without any cost until you have your flights rearranged and we can arrange a future trip date with you. If you have booked with us, we want to get you to your destination and we are determined to make this happen.
We recently put this article together about how to book your flights when going on a trip with us. Check it out HERE.
Does this advice apply to new bookings?
Yes, absolutely! If you haven't placed your booking yet and are looking to lock in an adventure for the future, your trip is protected the same as bookings made prior to the pandemic. You will also be able to reschedule your trip hassle-free should circumstances prevent your trip from going ahead as planned.
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